1. The payment should me made in advanced .The Products are delivered after receipt of complete payment by bank. 2. We use real and natural stone and 925 silver jewellery. 3. The product will be dispatched after complete payment. 4. Order will be shipped with in 2 to 3 days from the date of final Placement of order and would be delivered with in 7 days. 5. The delivery period can be exceed in case of natural calamity or any situation beyond our control. 6. The dispatched Parcel would be completely insured. 7. The delivery and shipping charges includes insurance charges , delivery charges and other charges like agent commission, custom duty are to be paid by the customer. 8. The product should be delivered on the address provided by the customer. 9 We accept Payment via Bank transfer, Credit card and Pay Pal. 10. The Payment in case of bank transfer should be deposited in bank within 10 days. 11. Delivery of parcel would be through EMS (Door to Door Delivery). 12 The price of silver can go up or down based on the current market price. 13. Express (Fedex) International shipping charges would be 40 $ for 1 kg. For any additional weight above 500 Gram rates would be 12 $ per 500 gm & Delivery time would be with 3 to 5 Days. 14. Our Eco & Standard International shipping charges as given below: $20 for 100 Gram and $30 for 250 Gram to 1000 Gram and $5 for any additional every 250 Gram above 1000 gram. Delivery time will be 5 to 12 Days f.) Special offer for Free Worldwide Shipping on order above 500 $ 15.If your shipping address will be in Remote Area. then remote area charges paid by customer and that charges will be approx $30 per shipment. 16. Cash on Delivery charges would be extra Rs. 75 per order...
17. Additional amount of 3% would be charged for any transaction made through International credit card(CCavenue Payment Gateway). 18. if your country charge custom duty on your parcel will be pay by customer. if you don't pay and shipment will be return to us. in that condition customer will be liable of shipment charges, Edi charges,reimbursement charges,clearance charges, demurrage charges and we will deduct these changes in your order amount. 19. Our Paypal id is sales@silverandgem.com -- if you choose paypal payment, then you will have to pay addtional 7% charges of paypal fess... Since 1st march 2011, payments for goods and services into Paypal account may not exceed 3000$ per transaction. This new law is due to the Reserve Bank of India guidelines. if your order will be above 3000$ then you can pay part payment..
20. if you Payment via bank Transfer then your will pay addtional $25 per transacation.. Our Bank Details as given Below: Bank Name : YES Bank Ltd. Bank Address : C-Scheme Bank City : Jaipur Bank State/Province : Rajasthan Bank Postal Code : 302001 Bank Country : INDIA Company Account Holder Name : SILVER & GEM EXPORTS Account Number : 002463400005261 For IFSC Code YESB0000024 SWIFT Code : YESBINBB Bank Key/ABA Routing Number: 765902317 (ABA Routing No: 021000021) 21. Ready Stock Prices are wholesale Prices.
22. RETURN POLICY: Upon receipt of your order, please open the package immediately and inspect the contents for damage or manufacturing defects. If any item in your order is damaged in shipping, or if you find any significant manufacturing defects, please call Customer Service within 5 days of receipt of your order at +91-141-2360498 to request a Return Merchandise Authorization (RMA). We cannot accept any returns without prior approval. Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price. Once your return has been authorized, please re-pack your return item(s) with the gift box(es) and in the original shipping packaging and include a description inside each package with the reason for returning the item(s), i.e. "product is damaged", "I am not satisfied", etc. Include your full name, address and phone number to ensure a timely refund or exchange. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address as given below For Return, please ship to the following address: OUR ADDRESS: Silver and Gem Exports: Shop No.3-CA, Opp. mullah cottage, Chameliwala Market M.I. Road, Jaipur - 302001 (Rajasthan), INDIA Customer care: +91-141-2360498 Email: info@silverandgem.com
22. EXCHANGE POLICY: Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below: - If you would like to request an exchange please write to us info@silverandgem.com - Items which to be exchanged need to be sent to the addresses given below within 30 days of receiving the goods. - Silver and Gem Exports will replace the items free of cost or issue a full refund if we have sent you a wrong item . - If you would like to exchange any item, Silver and Gem Exports will replace the returned items free of cost and issue a refund for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item. - Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address as given below. For Exchanges, please ship to the following address: OUR ADDRESS: Silver and Gem Exports: Shop No.3-CA, Opp. mullah cottage, Chameliwala Market M.I. Road, Jaipur - 302001 (Rajasthan), INDIA Customer care: +91-141-2360498 Email: info@silverandgem.com